Frequently asked questions

Everything we get asked most often, grouped by topic. Open a question to read the answer.

Getting started

What is ViaLooma?

ViaLooma is a road trip planner for Europe, North America and Oceania: from a starting point, a length and what you feel like, it builds a day-by-day itinerary — the map, the stops, the driving times and the story of each place — that you then adjust as you like.

It picks the stops and orders them to keep the driving down. Each day gets its main stop, often a bonus one nearby, and a town to spend the night in.

Can I try it without creating an account?

Yes, in three ways: A route (a starting point and a duration), Places (the ones you want to see) or A wish (in one sentence). The full itinerary is generated at once, no sign-up. The first days show in full; to see the rest and save the trip, a free account is enough.

Without an account, your selection of places stays on your device, and your draft is kept while you sign up: you come back to the trip exactly where you left it.

Where can I travel with ViaLooma?

In 37 countries across three continents: France, Belgium, Luxembourg, Germany, Switzerland, Italy, Spain, Netherlands, Austria, Portugal, Denmark, Albania, Greece, Slovenia, Hungary, Slovakia, Poland, Czechia, Ireland, United Kingdom, Norway, Sweden, Finland, Croatia, Bosnia and Herzegovina, Montenegro, North Macedonia, Serbia, Romania, Moldova, Lithuania, Latvia, Estonia, United States, Canada, Australia and New Zealand.

The starting point has to be in one of them; elsewhere, the itinerary cannot be built.

How long can a trip be?

From 2 to 14 days on the free account, up to 45 days with Premium.

Past ten days the pace automatically thins out — one stop a day rather than two — so the trip stays doable.

I have no idea where to go.

Pick A wish and describe what you fancy in one line ("a nature weekend not too far, vineyards, quiet"). Looma asks one or two questions — how many days, sometimes how much driving a day, with tappable answers — then proposes a destination: region, starting point and themes. On its card, Create this itinerary builds the trip; I'd like another suggestion asks for a different one.

Another way in: start from a place you favorited. In your favorites, Start a road trip here adds it to your selection of places and opens Places, where you can add others before creating the trip.

Can I choose my places first?

Yes: pick Places and gather the places you want to see — search for them by name, choose from your favorites or explore the map. They make up your selection, kept on your device without an account, and in your account once you sign in.

Looma does the rest: it puts your places in the order with the least driving, works out the start and the end, and offers the shortest duration that holds them all. Every place you chose is part of the trip; if one of them cannot fit, it tells you which one before building anything. Fill in with more ideas adds Looma’s ideas on the days that hold only one of your places, or none.

A day holds up to 3 of your places, a trip up to 80 places. On the free account a trip lasts at most 14 days, so 42 places; Premium takes the duration to 45 days.

Do you have ready-made itineraries?

Yes, in Discover: destination guides we write ourselves, each carrying a real itinerary — the map, the days, the stops. Customise this trip drops a copy into your trips, editable as if you had generated it yourself. It is free; the account is only there to give the copy somewhere to land.

The Shared road trips wall also gathers the trips other travellers chose to publish.

Is it made for travelling by campervan or motorhome?

Yes — that is the heart of the project. You set the driving time per day and the pace of the trip; the stops are places you want to pull over for; campsites are on the map all along the way; and with Premium, the scenic routes take you along the most beautiful roads.

The size of your vehicle is not taken into account: check heights, widths and access restrictions before you set off.

How is it different from Google Maps or Roadtrippers?

Google Maps and Roadtrippers are excellent for drawing a route or assembling a trip place by place. ViaLooma composes the whole trip, day by day, whichever door you take: with A route, you give a start and a duration and it picks the stops; with Places, you bring the places you want to see and it puts them in order, spreads them over the days and can round them out with more ideas; with A wish, one sentence is enough. Every place is told, and you reshape the trip as you like.

It is designed for Europe, North America and Oceania, in 7 languages.

Your account

How do I sign in?

With Google, Apple, or an email address and a password. Signing up asks for your first name, last name, email and a password — nothing else.

The session lasts 30 days, so on your usual device you hardly ever sign in again.

I forgot my password.

On the sign-in screen, click Forgot password? Get a link — an email lets you choose a new one.

If you signed up with Google or Apple, just continue with that service: your account has no password until you set one.

Can I change my name, picture or pseudonym?

Yes, under My account: first name, last name, email, profile picture, and the public pseudonym that signs your shared itineraries.

How do I delete my account and my data?

From My account → Delete my account. Deletion removes your profile, trips, notes, favorites and Looma conversations. It cannot be undone.

A running Premium subscription is cancelled in the process. Before leaving, you can export everything attached to your account as JSON.

Building and reshaping

Are the driving times reliable?

They are estimates, computed without traffic, weather or roadworks. Good enough to size the days — not a replacement for your navigation app on the day.

Can I change the suggested itinerary?

Entirely. On a stop: Swap offers another idea, Theme steers that replacement, Remove drops it, Pin protects it from regenerations — and a stop you add by hand starts out pinned.

On a day: Find me an idea fills an empty one, Add a stop here inserts a place exactly where you aim, and the drag handle moves a stop to any day.

Undo and Redo catch every change, Looma’s included.

Can I force the trip through a given town?

Yes, on a one-way trip: add up to 5 waypoints in the form and the drawn route will pass through each of them.

Once you are signed in and the trip is built, the start, end and waypoint pins can be dragged directly on the map: the route follows the new point, and your days and stops stay where they are. Regenerate then rebuilds the stops around it, and Undo steps back.

The road itself can be pulled: come near the drawn trace and a handle appears, gliding along it; take it where you want to pass and a waypoint is born there. Only the road is recomputed — your days, stops and notes stay put.

Can I add a place that is not in your database?

Yes. Arm a slot with Add a stop here, then click an empty spot on the map: you create your own custom stop — name, theme, description, optional photo.

It is never proposed to anyone else, it is pinned by default, and it appears wherever your itinerary appears, shared roadbook included.

What do the Path and Suggestions sliders do?

Path (one-way trips only) says how far the itinerary may stray from the direct route to reach great stops: Straight there, Balanced or Wander along the way.

Suggestions picks between the region’s famous sights (Must-sees, the default) and a wider draw (Discoveries). It is a preference, not a filter: both stay possible.

What does the Family option do?

When on, it favors kid outings — zoos, theme parks, aquariums, beaches, gardens — when picking the stops. It is a preference, not a filter: castles, caves and villages stay on the menu. Looma AI follows the same rule when you tell it you are traveling with kids.

Why do my stops move around when I add one?

By default ViaLooma re-optimises the order after each change to keep total driving down.

The moment you move a stop yourself, automatic reordering stops: your layout is honoured to the letter. The Optimise button hands it back whenever you want.

Can I add, remove or split a day?

Yes — the trip’s calendar bends without touching what the days hold. Between two stops, the dashed bubble opens Add a day or Split the day: the day is cut in two right there, and the stops that followed join the new one.

Delete this day takes a day out — you then choose to delete its stops or to Keep and redistribute them over the rest of the trip. A day with no stop is perfectly valid: that is a Free day, the one you keep to catch your breath.

None of this touches the neighbouring days: nothing is reshuffled behind your back, and Undo catches every move.

What are the scenic roads?

The roads a paper guide would underline in green: winding, with relief, along the water, over a pass. We copy them from nowhere — we compute them, from the shape of the roads and the terrain, section by section — and keep only the best of each area, around your trip. It is not a world layer to browse.

They show on the map along your itinerary, and their card gives the name, the length and the road’s rank in its own area. Estimate the detour / route through this road prices the detour first (+ N min); nothing is applied before you confirm.

Seeing them and reading their card is free; bending your trace through one is Premium, up to 10 roads per trip. The form’s Scenic roads option lets the trip take some of its own accord.

Places, photos, texts

Where do the places and their information come from?

From large open databases: OpenStreetMap (places, practical info), Wikidata / Wikipedia (notability, descriptions) and GeoNames (towns).

Photos come from Wikimedia Commons; each one shows its credit and licence.

Are the descriptions written by an AI?

Yes: stop narratives are written by an AI from the place’s data, then stored. They carry an AI content pill wherever they appear.

They can contain mistakes — check opening hours, prices and access with the place itself. The description of your own custom stops is never touched by the AI: it is your text, verbatim.

Something is wrong, or a photo is a problem.

Write to us with the place name and what is wrong. Since much of the information comes from OpenStreetMap and Wikidata, fixing it at the source benefits everyone — we can point you in the right direction.

What about campsites?

They are on the map, in green, all along your trip — visible to everyone, account or not. They come from OpenStreetMap, like the rest of the base.

Their detail sheet — water, power, sanitary dump, capacity, fee — is Premium. A campsite is never picked as a stop: it comes along with the trip, it does not compose it.

Free and Premium

What is free, and what does Premium add?

The essentials are free: generating a trip, exploring it, reshaping it, saving and sharing it — up to 14 days per trip, 3 saved trips, and a monthly allowance of Looma AI.

Premium removes the limits: unlimited Looma AI — itineraries, changes, questions about a stop —, trips of up to 45 days, unlimited saved trips and favourites, the scenic routes, the campsite detail sheet — and the GPX export to your GPS.

What exactly does Premium add?

Saved trips: 3 → unlimited. Maximum trip length: 14 → 45 days. Favorites: unlimited. Looma itineraries: 5 a month → unlimited. Looma actions: 15 a month → unlimited.

On top of that, three features a free account does not get: a campsite’s detail sheet, the GPX export of your trace to your GPS, and routing the itinerary through scenic roads.

How much does Premium cost?

The price is shown on the Premium page, in your currency, marked tax incl. or excl. tax depending on your billing country. The price displayed at the time of purchase is the one that applies.

Billing is handled by Paddle as the seller of record: it issues your invoices, calculates taxes and converts the price into your currency.

How do I cancel?

From My account, at any time: cancellation takes effect at the end of the period you already paid for, and you keep Premium until then. While that period runs, you can still change your mind.

A dedicated page also lets you cancel without signing in, with your email address alone.

If I go back to free, do I lose my trips?

No. Everything created under Premium stays readable and editable. The caps apply to additions only: a 45-day trip stays openable, you simply cannot generate a new one longer than 14 days.

Looma AI

What does Looma AI actually do?

Looma AI, ViaLooma’s conversational assistant, suggests a destination, reshapes the trip on request and answers questions about each stop, picking places from ViaLooma’s database and never inventing one.

Three uses. A wish: you have no destination — describe what you feel like in a sentence, it asks one or two questions, proposes a region and builds the itinerary. Looma, guide me: from the itinerary, it actually changes the trip — "make day 2 quieter", "add a medieval village" — and Undo takes the change back.

Looma, I have a question: from a stop’s page, it answers about that very place. You can keep a summary of the exchange, visible to you alone.

How much can I use it?

5 Looma itineraries and 15 actions a month on the free account, unlimited with Premium. A place’s chat: 10 questions per place on free, unlimited with Premium.

A disposable email address starts on a reduced allowance: confirming your address lifts it right away.

Can Looma get things wrong?

Yes. It works from our data — and, in a stop’s chat, from web searches for what changes (opening hours, prices), whose sources it cites. It can misread a request or state something inaccurate. Re-read what it changes — every action is undoable — and check practical information at the source.

Privacy and offline

Can other people see my trips?

Not by default: a trip is yours alone until you create a share link. You may also choose to publish it on the Shared road trips wall, where it is signed with your public pseudonym.

Turning it private again suspends its link; nothing is lost, and re-sharing it later restores it identically, likes included.

What is the Roadbook?

The reading version of your trip: day by day, the map, the stops, the driving times and the nights — without the builder’s controls. Share, on your itinerary, makes its link, and whoever holds it can open it without an account.

The Print button turns out a clean paper version; on screen it reads on a phone at the bottom of a pocket. Your private notes are never in it.

What about my private notes?

They never leave your account: not in a shared roadbook, not on the public wall, not in a copy of your trip, and not in the context sent to the AI.

Does it work offline?

Not today. ViaLooma installs like an app and starts fast, but viewing an itinerary needs a connection. Offline reading was withdrawn: it will come back as a project of its own.

Before heading into a dead zone, keep the roadbook open — or export your GPX file, which is Premium-only.

How do I install the app?

No app store: ViaLooma installs from the phone’s browser. On iPhone and iPad, open the site in Safari, tap Share then Add to Home Screen. On Android, open Chrome’s menu and choose Install app — or accept the prompt when it appears.

The icon joins your home screen, the app opens full-screen and updates by itself, with nothing to download.

Why am I asked to turn my phone?

Because the builder needs height: the map, the roadmap and the cards do not fit in the few hundred pixels a phone lying down leaves. On a phone in landscape the screen therefore asks for it upright — the one place on the site where we impose a direction.

On a tablet in portrait it is only an invitation: Continue without rotating walks past it, and that choice holds for the rest of the visit. The roadbook, the Discover guides and the text pages read either way.

What do you do with my data?

The bare minimum: your account, your trips and what hangs off them. Nothing is sold on. You can export the lot as JSON or delete your account at any time.